pulse-classics faqs

...useful frequently asked questions

Only part of my order has arrived!

What are your terms and conditions?

What are your delivery charges?

What countries do you deliver to?

Security Advice

At pulse-classics.co.uk the security of your transactions and personal information is our priority.
Be vigilant when giving out your personal information.

pulse-classics.co.uk will never ask for your bank account details by email.
pulse-classics.co.uk will never ask for your credit/debit card four-digit security PIN under any circumstances.

If you are contacted or receive an unsolicited email which asks you for your password or personal banking information, disregard the request and report the communication to pulse-classics.co.uk for investigation. pulse-classics.co.uk does not store any credit card details; you will be taken to a secure third party payment site to pay for your goods.

Where is my order?

Delivery Times are estimated between 2 and 4 working days for all UK mainland deliveries, although in some cases deliveries can take up to 7 working days, mainland Europe deliveries can take between 5 and 7 working days. International and Overseas orders can take upwards of 7 to 10 working days.

If your order has not arrived within (10 working days to UK mainland and 15 working days to Europe and Overseas) after you receive an email from us informing you that your order has been dispatched please contact our customer service team.

If you are ordering mutiple items, in certain circumstances an item may be out of stock, if this does happen it would normally be back in stock within 48 hours, if an item does not come back into stock within 72 hours from when you placed your order a member of our customer services team will contact you and advise when the item is expected and in certain circumstances we may offer an alternative replacement product or a refund.

Only part of my order has arrived!

If you have ordered multiple items please be advised that they may not be packaged together,your packing invoices will confirm if this is the case. For example if split into three packages your order number will remain the same but will read 12345a on one invoice,12345b on another invoice and12345c on the final invoice . Please note you may not receive all of your packages at the same time. We will always try to send all items together.You should allow a further 48 hours for delivery before contacting our customer services team to advise of a missing package.

Delivery Times

Delivery Times are estimated at 2 to 4 working days within the U.K mainland, although in some remote areas delivery can take up to 7 days.
Mainland Europe delivery times are generally between 5 and 7 working days.
International and Overseas deliveries take upwards of 7 to 10 working days.
If your order has not arrived within (10 working days to UK mainland and 15 working days to Europe and Overseas) after you receive an email from us informing you that your order has been dispatched please contact our customer service team.

Lost Orders

If an item has been shipped and has not arrived after 10 working days (UK mainland), or 15 working days (Europe & Overseas), please contact our customer services team who will initiate an investigation with Royal Mail. All lost or missing orders are treated very seriously and investigated thoroughly.If an item is not traced a replacement will be dispatched which will require a signature on delivery.
If a replacement is unavailable an alternative product will be offered or a credit will be offered, in certain cases a refund will be provided.
If a customer experiences repeated problems with losses and non delivery pulse-classics reserves the right to suspend the account and decline further orders to that customer.
pulse-classics reserves the right to refuse to replace lost items or issue a refund if the delivery details are incorrect or incomplete.

What are your terms and conditions?

These Terms and Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date above). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

The Contract
After submitting an order to us we will pass you over to our trusted payment-processing partner to allow you to provide your payment details in the most secure environment.
Any notification e-mails are acknowledgments, not acceptance of your order.
No contract for the sale of any product will subsist between you and pulse-classics until pulse-classics dispatches the product(s) ordered. We will confirm that the product(s) have been dispatched by a confirmation e mail. This confirmation e mail amounts to an acceptance by pulse-classics of your offer to buy goods from pulse-classics.
We may decline all or part of your order for any reason, in which case we will email to tell you so.We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices , Payment and Processing of Orders
All prices and charges on this site are shown in UK pounds sterling. They include any VAT payable and delivery charges. The total cost of your order will be the price of the products you order. All these will be set out clearly in your Shopping Basket before you submit your order.
If you order products from our site for delivery outside the UK ,they may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. We have no control over such charges and cannot advise on the likely amount you could be charged. We advise you to check your local customs office for further information before placing your order.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative. If you decide not to accept the alternative goods, you will not have to pay to return them to us.
We try very hard to ensure that all information on this site is accurate. However, occasionally, an error can occur. If we discover an error in the price, description, or quantity available of a product you have ordered, we will contact you and will offer an alternative product, a full refund or the original product subject to the newly revised price, description and or amended quantity.
We accept Third Party payments by NoChex, Google Checkout or PayPal (if an invoice is requested prior to ordering). The third parties offer a choice of MasterCard, Visa, Delta, Switch, Electron, Solo, Amex and other debit cards. Payment is deducted when our partner payment provider processes your order.
pulse-classics aims to arrange shipping of all 'in stock' items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. pulse-classics are not able to supply dates our suppliers may get an item in stock.
Please note: Same day shipping will only occur if your order is placed before noon and we have all your ordered items in stock at our warehouse.

Right to Cancel
You may cancel your order at any time prior to your order being processed by :
i. sending the notice of cancellation by e mail to cancel@pulse-classics.co.uk ensuring that you quote your name , address and order refernce number; or
ii. where you have already received the goods, returning the goods to pulse-classics unopened together with the original invoice . pulse-classics will refund you the purchase price of the goods excluding postal charges. Where appropriate pulse-classics shall refund any additional customs duties borne by you on receipt of the relevant customs receipt.
Once pulse-classics receive notification from you that you wish to withdraw from the contract ( in accordance with these terms ), any sum debited to pulse-classics from your credit card in relation to your order will be re-credited to that credit card account as soon possible and in any event within 30 days of your order provided that the goods you wish to return are received by pulse-classics in the condition that they were in when delivered to you. You will be liable for any charges incurred in returning the goods to pulse-classics. Refunds for software will only be given when the item has been received by pulse-classics in mint condition and is tested to be faulty.
pulse-classics reserve the right to make a 10% restocking charge for any goods which are not returned in mint condition or to refuse to accept such goods, at its sole discretion. Your statutory rights are not affected.

Deliveries
We cannot be held responsible for delays or lost packages if an incorrect or incomplete address is supplied.
On signed for deliveries. Please make sure you keep the receipt enclosed with your goods.

Delivery Charges
We make every effort to keep our delivery charges as low as possible. Our charge depends on the value of your order. You only pay one delivery charge, irrespective of the number of products ordered:
When you add products to your Shopping Basket, the appropriate charge will be added automatically. You will always be able to see this charge before submitting your order.

How we Deliver
We use the Royal Mail - Recorded Delivery ( on orders over £100) and first class mail services.

Delivery Times
Delivery times are calculated in working days - i.e. Monday to Friday inclusive. If you order after noon, please calculate your delivery time as if your order had been placed the following working day. In the case of bank holidays, please allow an extra two working days.

Important delivery information.
All Recorded deliveries must be signed for. If you are out when the postman arrives, he will leave a card with a contact number for you to call.
We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them.
Please allow extra time for deliveries to Scottish islands.

Return of Faulty Goods
Within 28 days of delivery we will always offer you the choice of an exchange or refund ( excluding postage).
Within 12 months of delivery , if there is a fault with your your product we will normally offer a prompt repair,exchange or credit ( credit to exclude original postage)
To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect , misuse or normal wear and tear.

Returning Items
Please arrange for return delivery to the following address:
Pulse-Classics, 14 Harvey Close, Wittering, Peterborough, Cambs. PE8 6BH, UK

Please note that we cannot accept responsibility for items lost in the post without proof of postage. We advise all customers to use recorded delivery where possible.

Fraud/Verification Checks
From time to time, we receive possible fraud alerts regarding payments we are processing on the site. This is quite normal and can often be due to a mis-type postcode or a customer moving house etc. Depending on the circumstances, and for your security, we may place your order on hold temporarily whilst we carry out a simple verification of your details. This will quite often involve a very brief phone call from one of our operatives and is nothing to worry about.

General
These terms and conditions are subject to the laws of England. We do not accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy.
Additional terms and conditions may apply for pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the pulse-classics website. Any other websites to which you link from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in England only and that no public filing requirements apply.

What are your delivery charges?

How we Deliver
We use the Royal Mail - Recorded Delivery & First Class mail services.

Important delivery information.
All Recorded deliveries must be signed for. If you are out when the postman arrives, then he will leave a card with a contact number for you to call.
We do our best to meet the declared delivery times. However, occasionally delivery times may be affected by factors beyond our control and therefore we cannot guarantee them. We will inform you if we become or are made aware of an unexpected delay. Please allow extra time for deliveries to Scottish islands.
In the event your item is lost in post, please allow 10 workings days from the date of dispatch before making a claim, this is to ensure sufficient time is allowed to undertake our track and trace procedure.
For further information regarding tracking lost parcels, please visit the Royal mail web site or click the following link.
http://www.royalmail.com/portal/rm/print?catId=400144&mediaId=400147

What is your returns policy?

For faulty goods
Within 28 days of delivery we will always offer you the choice of an exchange or refund ( including postage ).
Within 12 months of delivery , if there is a fault with your your product we will normally offer a prompt repair,exchange or credit ( credit to include original postage )
To qualify for a refund or exchange the faulty product must be free of faults caused by accident, neglect , misuse or normal wear and tear.
We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
If no fault can be found by our test centre, the item will be returned to you.

For damaged goods
If any item arrives damaged please contact our customer services team within 14 days of delivery for a Returns Authorisation.
Items not claimed as damaged after this period may not be authorised for replacement.

For non faulty goods
a. If the goods pulse-classics delivers are not what you ordered or the delivery is of an incorrect quantity, pulse-classics shall have no liability to you unless you contact our customer services team within 7 days of delivery for a Returns Authorisation
b. If you notify a problem to pulse-classics under this condition, pulse-classics's only obligation will be, at its option:- to make good any shortage or non-delivery; or to refund to you the amount paid by you for the goods in question to the original method of payment.
c. pulse-classics will not be liable to you for any indirect or consequential loss or damage arising out of any problem you notify to pulse-classics under this condition and pulse-classics shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
d. Nothing in this condition is, however, intended to limit any rights you might have as a consumer neither under the applicable local law that may not be excluded nor in any way to exclude or limit pulse-classics's liability to you for any death or personal injury resulting from its negligence.
e. All goods returned will be inspected for damage and authenticity upon receipt, if pulse-classics discovers any defects pulse-classics reserves the right to refuse to refund or replace and return the item(s) to you.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.

Please note:Goods opened are no longer liable for a refund. A Credit Note will be issued in its place.If this does not help you with your query please email our customer services team at sales@pulse-classics.co.uk and we will be happy to help.

Damaged and Faulty Goods

If any item arrives damaged please contact our customer services team within 7 days of delivery for a Returns Authorisation.
Items not claimed as damaged after this period may not be authorised for replacement.
We test every item returned to us, once received it will be inspected and tested by our test centre. A replacement will be authorised should a fault be found. In the event of a replacement not being available an alternative product will be offered or a credit note issued, in certain circumstances a full refund will be offered.
If no fault can be found by our test centre, the item will be returned to you.
If this does not help you with your query please email our customer services team at sales@pulse-classics.co.uk and we will be happy to help.

How do I return an item?

Faulty products or incorrect items received can be returned under the terms of our returns policy. Please fill out the below returns form:-

Download our Returns Form

Browse our online Returns Form

Unwanted items or orders placed in error can be returned to us for a credit, and will only be accepted provided the item has not been opened and the packaging is in as good as new condition. A returns form must also be completed and returned with the product.
Please be sure to read all the terms and conditions on the returns form prior to sending your item. If this does not help you with your query please email our Customer Services Team at sales@pulse-classics.co.uk

What is your privacy policy?

pulse-classics is committed, in a fair and equitable manner, and strictly to protecting your privacy. We will only use the information that we collect about you lawfully. The information we collect about you enables us to process your order and provide you with the best service possible. We only send promotional emails with your permission, and do not pass your details onto third parties without your prior consent.

Your Details
We will need to collect the following information to process and fulfil your order, and to notify where applicable the status of your order:
• Your name,
• Address,
• Phone number,
• Email address,
• And credit or debit card details via 3rd Party Secure Payment.

We will never collect sensitive information about you without your consent, however additional information you give us will be used for personalisation purposes.
All personal information is held securely in accordance with our internal security policy and the law. Information is not used or transferred outside the European Union without your prior consent.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" (a small piece of electronic information), which would be stored on your browser. Unless you modify your browser settings, information collected this way can be used to identify you.
We employ other companies & individuals to perform functions on our behalf. Those companies and individuals will have access to personal information needed to perform those functions, but may not use it for any other purposes and are required to process the data in accordance with Data Protection legislation.

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What countries do you deliver to?

We deliver to the following countries listed below:
If your country is not listed, please contact customer services and we may be able to help you. If you order products from our site for delivery outside the UK ,they may be subject to import duties and taxes which are levied when the delivery reaches your specified destination. We have no control over such charges and cannot advise on the likely amount you could be charged. We advise you to check your local customs office for further information before placing your order.

Austria
Belgium
China
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Finland
France ( mainland only)
Germany
Hong Kong
Hungary
Ireland
Italy
Japan
Luxembourg
Canada
Netherlands
Norway
Poland
Portugal
Spain
Sweden
Switzerland
United Kingdom
United States
Channel Islands